1. Order Processing
Upon payment acceptance, we strive to process and dispatch your parcel on the same day, if possible. In case we are unable to do so on the same day, your order will be shipped on the next working day.
2. Delivery Time
Our standard delivery time within the Netherlands is 1-3 working days from the date of shipment. Please note that delivery times may vary depending on your location.
3. Shipping Rate and Weight Limit
We offer a flat shipping rate of €5 for all orders with a maximum weight limit of 10 kilograms. For orders that exceed the maximum weight limit, please contact our customer service before placing your order to discuss special arrangements and potential additional charges.
4. Shipping Provider
We primarily use PostNL as our default shipping provider for all standard shipments. PostNL is a reputable and reliable courier service with a strong track record. However, if you have specific shipping preferences or wish to explore alternative shipping options, please contact our customer service team. We will be happy to discuss and accommodate your shipping requirements to the best of our ability.
5. International Shipping
At this time, we primarily provide shipping services within the Netherlands. If you are interested in international shipping, please contact us for further details and a customized shipping solution.
6. Shipping Inquiries
If you have any questions or concerns related to shipping, delivery times, or alternative shipping options, please don't hesitate to reach out to our customer support team. We are here to assist you with your shipping needs and ensure a smooth purchasing experience.
Return Policy
1. Return Period
For online purchases, we offer a return period of 14 days from the date of delivery.
2. Return Conditions
To be eligible for a return, the product and its packaging must be clean, undamaged, and in their original condition. All labels, tags, and accessories that were included with the product must also be returned with the item.
3. How to Initiate a Return
If you wish to return a product, please contact our customer service team to initiate the return process. Our team will guide you through the necessary steps and provide instructions for returning the item.
Please note that this policy is subject to change, and any modifications will be duly communicated to our customers.
Last update: 23/10/2023